INSVAC not only provides advanced insulation, casting and molding equipment, but also a full-lifecycle service covering installation and commissioning, operation training, repair and maintenance, and spare parts supply. Wherever you are, our professional technical team will respond quickly to safeguard your production.
Repair & Maintenance
Upon receiving your repair and maintenance request, we organize professional personnel to analyze the problem immediately and provide you with a professional, suitable solution.
For services where INSVAC provides the technical solution plus phone support/guidance that you can handle on your own, we offer them free of charge. If you cannot handle it yourself and need an INSVAC technician on site, we provide free or discounted service depending on the equipment warranty status.
For on-site service, we dispatch the most suitable specialist to your site for equipment repair or maintenance, and provide professional technical explanation, analysis and relevant training.
INSVAC offers professional equipment service packages for customers to choose from:
- 3–5 days comprehensive equipment inspection and overhaul service
- Pre-holiday on-site guidance for equipment cleaning/maintenance
- Equipment re-training
- Annual service contract
Spare Parts Supply
Genuine spare parts for the full equipment range, ensuring long-term stable operation and avoiding prolonged downtime caused by missing components.
- Common wearing parts kept in stock for fast delivery
- Lifespan warning and periodic replacement advice for critical components
- Old-part repair and upgrade/replacement service
- Custom machining of non-standard parts on demand
Consulting & Training
We are committed to helping your team truly know how to operate and make the best use of the equipment, providing professional consulting and systematic training from pre-sales to after-sales.
- Pre-sales process consulting: equipment selection and production line planning
- Operation training: principles, standards and safety
- Process training: key points of vacuum casting / APG / potting
- Management training: equipment maintenance and management system
Technical Services
From equipment commissioning to production line upgrades, our technical engineers are involved throughout to ensure on-time, quality project delivery.
- Process commissioning and trial production support
- Remote technical support (phone / video / email)
- Non-standard equipment and automation integration solutions
- Control system and software function upgrades
After-Sales Support Hotline
Dedicated service engineers, customer equipment profiles, and fully trackable service progress.
- 7×24 fault reporting, priority response for emergencies
- Periodic follow-up and satisfaction surveys
- Service hotline: +86 592 7792-509
- Email: insvac@insvac.com / insvac@163.com
Dynamic Demo
Through live videos and case showcases, intuitively understand equipment operation and process effects; you can also book a factory visit and on-site trial online.
- Live equipment operation and process demonstration videos
- Typical customer production line case showcases
- Online booking of factory visits and trials
- Follow our WeChat official account for the latest updates
Have a problem? Contact our service team
Whether it's equipment failure, parts needs or process consulting, INSVAC's professional team is always at your service.